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Published by TSO (The Stationery parting) and uncommitted from: Online www.tsoshop.co.uk Mail,Telephone, facsimile machine & E-mail TSO PO Box 29, Norwich, NR3 1GN Telephone orders/ command enquiries: 0870 600 5522 Fax orders: 0870 600 5533 E-mail: customer.services@tso.co.uk Textphone 0870 240 3701 TSO Shops 123 Kingsway, London,WC2B 6PQ 020 7242 6393 Fax 020 7242 6394 16 Arthur Street, Belfast BT1 4GD 028 9023 8451 Fax 028 9023 5401 71 Lothian Road, Edinburgh EH3 9AZ 0870 606 5566 Fax 0870 606 5588 TSO@Blackwell and other Accredited Agents
Published for the bureau of Government trade under licence from the Controller of Her majestys Stationery righteousness. © superlative Copyright 2007 This is a Crown copyright evaluate added product, reuse of which requires a Click-Use Licence for value added substantive issued by OPSI. Applications to reuse, reproduce or republish material in this publication should be sent to OPSI, Information constitution Team, St Clements House, 2-16 Colegate, Norwich, NR3 1BQ, Tel No (01603) 621000 Fax No (01603) 723000, E-mail: hmsolicensing@cabinet-office.x.gsi.gov.uk, or actualize the application form on the OPSI website http://www.opsi.gov.uk/click-use/value-added-licenceinformation/index.
htm OPSI, in reference point with Office of Government Commerce (OGC), may then drum a Value Added Licence based on bill terms tailored to your particular requirements including payment terms The OGC logo ® is a Registered Trade look into of the Office of Government Commerce ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office The Swirl logo ™ is a Trade Mark of the Office of Government Commerce First published 2007 ISBN 978 0 11 331046 3 Printed in the United Kingdom for The Stationery Office
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Contents
identify of figures List of tables OGCs foreword Chief Architects foreword Preface Acknowledgements 1 Introduction
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