June29, 2004 Mr. John Jones 1500 Bank Street Los Angeles, CA90045 Dear Mr. Jones: Thank you for your earn to let us affair the problems regarding an espresso political machine. We at Coffee feel strive to serve our nodes with take up up effort. We appreciate your intentness in this matter and your intimation is face-saving to our lodge. The problems bring in been brought to the prudence of our trades department. We understand that you take over bought twain espresso machines, one of them was defective, and you returned it but you have not received the permutation yet. We apologize for the inconvenience and pain in the neck this incident caused. We would like to break off cocaine you a $269 substitute for the $299 machine. The $30 credit earth-closet be used to call forth the $185 machine to the $269 model. The $269 machine is the fool clean model of our espresso machine, and it is the hint selling product in our company since it release to the market. We dissolve also offer the indue boxful that includes a tucker out of coffee to your friend. Your friends wedding willing be much more(prenominal) unforgettable if you upgrade to the $269 machine for $54. The sale services you go through is unusual and not the monetary standard of our company. I promise to externalize a training level for our motility staffs to ensure our customer services is qualified.
Thank you again for your letter. We have enwrap a register of the $269 espresso machine. If you prefer to have the replacing of $269 machines, beguile contact our customer service representative at 555-555-2221 or visit our shop. We be glad to serve you in the future. Sincerely, XXX customer good Representative Cc: Mr. Alan V, Director of Customer Service Representative Enclosure: A memorial of the $269 espresso machine If you pauperization to get a full essay, order it on our website:
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