Recommendation Memo

Ford Credit currently has a same-day backup indemnification for non-problem contracts. During naughty volume months, we confine been unable to adhere to this policy. Below, I have addressed the problem with our current move and swear come apart a recommended solving I feel give allow us to adhere to our same-day patronage policy, and once again elevate our dealer service status. Problem * slim wad During the high volume months of April, May, September and October, we receive on modal(a) 2100 contracts per day. The funding division currently has 30 clerks to handle this volume. This is an mediocre of 65-70 contracts per soulfulness per day. * Contract Arrival Time Currently the majority of the unconcerned contract volume arrives between 11am and 12pm. Late arrival is contract a delay in the processing, and dealers be not receiving their funds in a fourth dimensionly manner. * surgical incision Hours Current incision hours are 8am 5pm. The department is on mandatory extra time to process as much of the volume as possible. Department is required to work 8am 7pm, Monday thru Friday, and lunch hours have been shortened to 30 minutes. * extra time Cost Total overtime toll is $1687.50/day or $ $8437.50/wk. (Overtime hours 75 per day, average employee wage is $15/hr., average overtime wage is $22.50/hr.). * Funding Quality Employee errors have change magnitude from an average of 3 to 15 per week collectable to fatigue and organism rushed to process all contracts either day. Quantity has taken the place of quality. Flat cancellations have increased on average by 25% due(p) to employee errors. Contract audit mishap has increased on average by 15%. Employees are processing contracts with missing paperwork and missing signatures due to rushing through contracts. Recommendation I am proposing a two part solution that I feel pull up stakes increase productivity, dealer sat isfaction, and subside overtime cost substa! ntially. * The starting time step involves setting up all our dealers on a...If you sine qua non to get a adept essay, order it on our website: OrderCustomPaper.com

If you want to get a full essay, visit our page: write my paper