Sears Case Study

Sears Case StudyBy: Manish AgarwalFor: Prof. Kara LombardiDate: 06/25/2012| Evolutionary or revolutionist? Sears undeniable a huge strategic and behavior transform to convert the organization for profit make business i.e. employee-client-profit simulation. One of the tell apart objectives Sears identified was to improve customer experience via employee behavioral wobble. In roll to leap from billions of dollars in loses to millions of dollars in profit in few years can single be exposit as a revolutionary wobble. But, looking back in history, no large organization has ever survived a change which was based on revolution due to the risks and unknowns involved, especially when organizations aimed to return results in few years i.e. in short period. afterwards researching and reading various articles I come to the conclusion that Sears, care in view the objective, adopted a hybrid model i.e. the combination of revolutionary and evolutionary change. The overall change was revolutionary in nature but some of the components of this change could only be deliver the goodsd via evolution like employee behavior change, which could only be achieved slowly by proving the new rolled out strategies.

pitying behavior can never be changed as a part of big bang approach, which was one of the key ingredients to achieve the objective. Sears organization change was not only about change in marketing strategy but also change in the logic and culture of the business. Sears identified TPIs (Total military operation Indicators) and KPIs (Key Performance Indicators). Organizations have to visit and monitor these performance indicators and change the perpetration accordingly, which is an evolution of processes based on certain factors i.e. you react and adapt. introduce of success from management behavior through employee attitude to customer satisfaction is an evolutionary process. Change in employee attitude cannot be driven through a mechanical formula, it is changed slowly making sure that the... If you want to get a full essay, order it on our website: Ordercustompaper.com

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